Betting and gaming on gn99 are meant for entertainment. We want every member to play in a healthy mindset, within their own means. This page has all the Responsible Gaming tools and guidance you need.
In your hands
Set your own daily, weekly, or monthly deposit limits. Lowering a limit takes effect immediately; increasing it is subject to a 24-hour cooling period.
Set a time limit for your gaming or betting session before you begin. When the time is up, you'll receive an automatic notification and your session will end.
Pause your account for 24 hours, 1 week, or 1 month. During this time you won't be able to log in or place bets, but your balance will remain safe.
For a longer break, contact support to close your account permanently or for a set period. This is the most powerful protection tool available.
Log in to your account and review how much you've wagered over the past week or month — and how much you've won or lost. Having a clear picture of your spending helps you stay in control.
If you have any concerns or issues related to gaming, reach out to our support team. We're here to help, not to judge.
At gn99, Responsible Gaming isn't just a policy — it's the foundation of our platform. We believe betting and online gaming are truly enjoyable only when played consciously and within your limits. A player who bets purely for entertainment and feels no stress when they lose is someone who is genuinely having fun.
Online gaming and betting are growing rapidly in Bangladesh — and with that comes an important reality: for some people, it can develop into an addiction. gn99 never wants this platform to have a negative impact on anyone's life. That's why we don't just offer games and betting; we also put every measure in place to keep you safe.
The most important key to responsible gaming is self-awareness. How much can you bet comfortably? How much can you lose without stress? How long can you play and still enjoy it? Only you can answer these honestly. gn99 gives you the tools to make those decisions, but the responsibility ultimately lies with you.
Using responsible gaming tools at gn99 is completely straightforward, and there's nothing to be embarrassed about. Thousands of members regularly set deposit or session limits — it's actually a sign of maturity. Knowing your limits and sticking to them is what responsible gaming is all about.
Gaming addiction or problematic gaming doesn't happen overnight. It builds gradually, and often you don't even notice it yourself. If any of the signs below sound familiar, take a step back and seek help.
If you notice two or more of the signs above in yourself, don't wait — contact gn99 support or activate Self-Exclusion right away. This isn't a sign of weakness; it's a brave step forward.
Decide on your budget before you start betting, and stick to it. Chasing wins or trying to recover losses by increasing your bets is the biggest mistake you can make.
Expecting regular income from gaming increases the risk of disappointment and addiction. Treating it as entertainment keeps the stress levels much lower.
Set a time limit before you start playing. Long sessions reduce focus and lead to poor decisions. gn99's Session Limit tool is designed to help with exactly that.
When your mind isn't clear, making sound betting decisions becomes very difficult — and the risk of significant losses is much higher.
If gaming is coming at the expense of time with family or your social life, that's a warning sign. Relationships always come first.
Go to gn99.net and log in with your username and password.
Click the profile icon in the top right corner and select "Account Settings".
Find the "Responsible Gaming" section in Settings and click on it.
Choose from Deposit Limit, Session Limit, or Cooldown — select the one you want and set your amount or duration.
Save your settings. You'll receive a confirmation SMS or in-app notification on your mobile.
If you're unable to activate Self-Exclusion through the steps above, please contact us directly at support@gn99.netEmail us or let us know via Live Chat. Action will be taken immediately.
Anyone under 18 is strictly prohibited from accessing gn99. Date of birth is verified at registration, and age is confirmed through the KYC process. If a minor creates an account using false information, it will be closed as soon as it is detected.
If you have children or teenagers at home, make sure your gn99 account has a strong password and never share it with anyone. If you use a gaming app on your phone, keep your device screen-locked. Never hand your device to a child while you're logged in on a browser.
If you suspect someone you know — especially a minor — is using gn99, please support@gn99.netto let us know. We will investigate promptly and take the necessary action.
We don't just aim to improve our members' gaming experience — we genuinely care about their overall wellbeing. gn99 follows international responsible gaming standards, and our team receives regular training on this.
If our system detects signs of problematic gaming in a member's behaviour, we proactively reach out to that member and recommend using our protection tools. This isn't a punishment — think of it as us looking out for our own.
Responsible Gaming isn't just a policy document — it's part of how gn99 operates every single day. We believe a happy, healthy gamer is our most valued member in the long run.
Answer the questions below honestly. This is for you.
Don't hesitate to get in touch with us. Talk to us — we're listening.
General Enquiries
Register for free at gn99 and enjoy the platform on your own terms using our responsible gaming tools. Your family, your wellbeing — they come first.